Terms and conditions of sale
1. General Precepts
1.1. This contract regulates the commercial relationship between the client and Virutex USA Corp.
The following terms and conditions of sale ("Terms and Conditions of Sale") apply to the sale of products through the virutextools.com website
1.2. In order to buy products on the website customers must:
(a) Be at least 18 years old.
(b) Register on the website.
(c) Have a valid credit card.
1.3. This contract will be regulated by United States legislation.
2. Seller ID
We inform you that the ownership of the domain of our virtual store, https://www.virutextools.com, corresponds to Virutex USA Corp. with address at 6500 SW 128TH PL, Miami, FL 33183.
3.1. Information about the products is available on the website.
3.2. We reserve the right, with or without notice, to cancel or reduce the quantity of products to be delivered to the customer when, in our sole discretion, it constitutes a breach of these Terms and Conditions.
4.1. All prices indicated on this website do not include shipping costs and are shown in USD. Shipping costs will be added to the price of the products and will be indicated separately in the order form. For more information use the support area accessible from “My account”.
5.1. To place an order, the customer must enter the required information in order to locate the desired products. It is the client's responsibility to choose the selected products according to the instructions selected on the website.
5.2. To place an order, the customer must enter the amount of product they wish to buy and there may be a minimum and maximum quantity depending on the item. The net amount, without TAX or shipping costs, must be equal to or greater than 1 euro.
5.3. The customer must click on “Add to cart” to include the selected product and the desired quantity in the shopping cart. The customer can verify at any time during the purchase process the products that are included in the shopping cart by clicking on "My cart". The customer can save baskets of products for future orders, which are available from “My account”. To access "My account", the client must access and access with their username and password.
5.4. The customer can always modify the contents of the shopping cart or cancel the entire order during the purchase process before placing the order. When placing an order, the customer acknowledges and declares having received all the instructions shown in the links during the verification process and fully accepts these Terms and Conditions of Sale.
5.5. Once the order has been sent, verify an order confirmation page and the customer will receive an email confirming the shipment.
5.6. If the confirmation of an order does not arrive within 24 hours of its completion, the customer can contact us for assistance through the support area in “My Account”, receiving a response within the current work calendar in Virutex .
5.7. In the event that customers request any questions about an order, they can contact us through the support area in “My Account”, receiving a response within the current work calendar in Virutex.
5.8. The terms and conditions of sale detailed in this document may be modified at any time without prior notice. These modifications will not have retroactive effect. The customer agrees to read the conditions of use before making the purchase.
6. Payment options
6.1. The customer can pay for the products by credit cards.
6.2. Credit cards with invoice addresses that are outside the United States or Canada are not accepted.
6.4. For customer safety, the payment process will be done through a secure bank gateway.
7. Order Processing
7.1. Orders will be processed and delivered exclusively on business days (Monday - Friday), excluding holidays according to the current work calendar in Virutex. Orders placed on holidays will be processed the next business day.
7.2. Orders with delivery address will not be processed in a post office box.
7.3. Shipping costs will be paid by the customer and will be indicated on the order form.
7.4. If the non-availability of a product is discovered after the validation of the order, the customer will have the option to cancel the order requesting the refund of the amounts paid within a maximum period of 30 days after the charge, by sending a request through the support section in “My account”.
7.5. Once the order has been sent, the customer will receive an email with the corresponding tracking number from the transport agency. Some transport companies may not have tracking information available until 24 hours have elapsed since the order was shipped.
7.6. The client will receive an email informing him that the commercial invoice is available for download from the “My account” section of the website.
7.7. Our system cancels orders or parts of an order for various reasons such as:
· Products not available.
· Order fulfillment with incomplete data.
· Inability to process payment information.
· Impossibility of delivering to the address provided.
8. Order receipt
If there is any incident in the shipment, such as receiving the package with external damages, it is an indispensable condition to indicate it on the delivery note that is signed to the carrier within 24 hours.
If the package has serious damage that may affect the products, the shipment must be rejected and the carrier must be notified immediately.
9. Return Policy
9.1. If the user is not satisfied with the products received, he has a return term, according to the law.
The information received by Virutex USA Corp. through the website, will be treated in accordance with the law, guaranteeing the maximum confidentiality and security of personal data.
11. Intellectual and industrial property
All content displayed on the website is owned by Virutex USA Corp. and is protected by national and international intellectual and industrial property laws.
12. Limitation of liability
Virutex machines must be repaired by authorized technical services, where they have specialized personnel and the special instruments necessary to perform the repair.
The manipulation of machines in warranty period performed by unauthorized or specialized personnel, will result in the cancellation of the warranty period.
Virutex USA Corp. is released from any liability for losses or damages caused as a result of factors or causes that are not attributable to Virutex.