1. What is virutextools.com?.
Virutextools.com is the online store of Virutex, a manufacturer of machines and tools for woodworking professionals. Virutex has over 60 years of experience in producing machines for carpenters and other industry professionals. We are known for the reliability of our machines and for providing post-sales service that keeps your machine running for many years.

2. What kind of products can I find in the store?
Virutex specializes in the manufacture of machines and tools for woodworking professionals, such as planers, sanders, circular saws, portable and stationary edgebanders, and much more. Discover our full range of products on this site.

3. How do I place an order?

Placing an order is quick and easy:

1. Browse our catalog: Explore our categories and select the products that interest you.

2. Add to cart: Click on “Add to Cart” on each product you wish to purchase.

3. Checkout: Proceed to the checkout section, enter your shipping information, and select your preferred payment method.

4. Confirmation: Review your order and, once confirmed, you will receive an email with all the order details.

4. What payment methods do you accept?

We accept various secure payment methods, including:

· Credit and debit cards (Visa, MasterCard, etc.)

· PayPal

· Other methods that will be displayed during the checkout process

5. How long will it take to receive my order?

The delivery time depends on the shipping option selected and your location:

· Domestic shipments (USA): Generally, between 2 and 5 business days.

· Shipments to Canada: Delivery times may vary depending on the area and the courier service.

Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

6. How much does shipping cost?

Shipping costs are calculated based on:

· Your location

· The weight and dimensions of the products

· The shipping option you choose

The exact amount will be displayed during the checkout process before you confirm your purchase.

7. Can I track my order?

Yes, once your order has been dispatched, you will receive an email with tracking information. You can monitor the status of your shipment online until it is delivered.

8. What is your return and exchange policy?

At virutextools.com, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, you may return the item within 14 days of delivery, as long as it is returned in perfect condition, free from wear, damage, or missing parts, and with the original packaging and accessories.

To initiate a return or exchange, please contact our customer service team at sales@virutextools.com.

We will guide you through the necessary steps and inform you of any specific conditions that may apply.

9. What should I do if I receive a defective or damaged product?

We apologize for any inconvenience you may experience. If you receive a defective or damaged product:

1. Contact us immediately: Please get in touch with our customer service.

2. Provide details and evidence: Send us photos and a description of the issue to expedite the process.

3. Quick resolution: We will offer options for replacement, repair, or a refund as appropriate.

10. How can I contact customer service?

Our customer service team is here to help with any inquiries or issues. You can contact us via:
· Email: sales@virutextools.com
· Help Form: https://www.virutextools.com/pages/contact

If you have any other questions or need personalized assistance, please do not hesitate to reach out to us. We are here to ensure you have the best shopping experience!